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Local

Ombudsman

A state agency that investigates complaints made by or on behalf of persons in nursing facilities, continuing care retirement communities and assisted living facilities and for persons receiving community-based services, such as home health and personal care.

Long Term Care Ombudsman, Urbanna

Bay Aging
P O Box 610, Urbanna, VA, 23175
Main: (804) 758-2386 Toll Free: (800) 493-0238 Fax: (804) 758-5773

Long Term Care Problem Assistance

Central Virginia Alliance for Community Living, Inc.
501 12th Street, Lynchburg, VA, 24504
Main: (434) 385-9070 Toll Free: (866) 255-6868 Fax: (434) 385-9209

Long Term Care Problem Assistance

Encompass Community Supports
15361 Bradford Road, Culpeper, VA, 22701
Main: (540) 825-3100 Fax: (540) 825-0392

Long Term Care Problem Assistance

Healthy Generations Area Agency on Aging
460 Lendall Lane, Fredericksburg, VA, 22405
Main: (540) 371-3375 Toll Free: (800) 262-4012 Fax: (540) 371-3384

Ombudsman

JABA (Jefferson Area Board for Aging)
674 Hillsdale Drive Suite 9, Charlottesville, VA, 22901
Main: (434) 817-5222 Toll Free: (833) 559-2428 Fax: (434) 817-5230

Local Ombudsman

Piedmont Senior Resources Area Agency on Aging, Inc.
5339 East Colonial Trail Hwy, Burkeville, VA, 23922
Main: (434) 767-5588 Toll Free: (800) 995-6918 Fax: (434) 767-4608

Long Term Care Problem Assistance

Senior Services of Southeastern Virginia
2551 Eltham Avenue, Suite Q, Norfolk, VA, 23513
Main: (757) 222-4542 Toll Free: (800) 766-8059 Fax: (757) 461-1068

Long Term Care Ombudsman, Williamsburg

Bay Aging
100 Parker View Court, Williamsburg, VA, 23188
Main: (757) 220-1577 Fax: (804) 758-5773

Ombudsman

Central Virginia Alliance for Community Living, Inc.
501 12th Street, Lynchburg, VA, 24504
Main: (434) 385-9070 Toll Free: (866) 255-6868 Fax: (434) 385-9209

Long Term Care Problem Assistance

District Three Governmental Cooperative
4453 Lee Highway, Marion, VA, 24354
Main: (276) 783-8157 Toll Free: (800) 541-0933 Fax: (276) 783-3003

Long Term Care Ombudsman Program

Mountain Empire Older Citizens, Inc. (MEOC)
1501 Third Avenue East, Big Stone Gap, VA, 24219
Main: (276) 523-4202 Toll Free: (800) 252-6362 Fax: (276) 523-4208

Ombudsman for Navy Medical Center Portsmouth

Naval Medical Center Portsmouth
620 John Paul Jones Circle, Portsmouth, VA, 23708-2197
Main: (757) 582-9115

Northern Virginia Long-Term Care Ombudsman Program

Virginia Office of State Long-Term Care Ombudsman Program
12011 Government Center Parkway, Suite 708, Fairfax, VA, 22035
Main: (703) 324-5861 Fax: (703) 653-1796

Options Counseling

Options Counseling is an interactive decision-support process whereby individuals, with support from family members, caregivers, and /or significant others, are supported in their deliberations to make informed long-term support choices in the context of the individual’s preferences, strengths, needed services, values, and individual circumstances.

Options Counseling

ENDependence Center of Northern Virginia
2300 Clarendon Blvd, Suite 305, Arlington, VA, 22201
Main: (703) 525-3268 Fax: (703) 525-3585

Options Counseling

Junction Center for Independent Living, Inc.
1520 Third Avenue East, Big Stone Gap, VA, 24219
Main: (276) 524-4081 Fax: (276) 524-1510

Veteran Directed Care Program

Peninsula Agency on Aging, Inc.
739 Thimble Shoals Blvd, Suite 1006, Newport News, VA, 23606
Main: (757) 873-0541 Fax: (757) 873-1437

Options Counseling

Resources for Independent Living, Inc.
4009 Fitzhugh Avenue, Suite 100 , Richmond, VA, 23230
Main: (804) 353-6503 Fax: (804) 358-5606

Options Counseling

Valley Associates for Independent Living, Inc. (VAIL)
3210 Peoples Drive Suite 220, Harrisonburg, VA, 22801
Main: (540) 433-6513 Toll Free: (888) 242-8245 Fax: (540) 433-6313

Options Counseling

Bay Aging
5306 Old Virginia Street, PO Box 610, Urbanna, VA, 23175
Main: (804) 758-2386 Toll Free: (866) 758-2386 Fax: (804) 758-5773

Options Counseling

Blue Ridge Independent Living Center
1502B Williamson Road Northeast, Roanoke, VA, 24012
Main: (540) 342-1231 Toll Free: (866) 244-0740 Fax: (540) 342-9505

Options Counseling, Physical and Sensory Disabilities

Independence Resource Center, Inc
815 Cherry Avenue, Charlottesville, VA, 22903
Main: (434) 971-9629

Options Counseling

Mountain Empire Older Citizens, Inc. (MEOC)
1501 3rd Avenue E., Big Stone Gap, VA, 24219
Main: (276) 523-4202 Toll Free: (800) 252-6362 Fax: (276) 523-4208

Statewide and Nationwide

Ombudsman

A state agency that investigates complaints made by or on behalf of persons in nursing facilities, continuing care retirement communities and assisted living facilities and for persons receiving community-based services, such as home health and personal care.

Long Term Care Problem Assistance

National Long Term Care Ombudsman Resource Center
1828 L Street, NW, Suite 801, Washington, DC, 20036
Main: (202) 332-2275 Fax: (202) 332-2949

Long-Term Care Ombudsman, Statewide

Virginia Office of State Long-Term Care Ombudsman Program
Dept. for Aging and Rehabilitative Services,, 8004 Franklin Farms Drive, Henrico, VA, 23229
Main: (804) 662-7000 Toll Free: (800) 552-5019

Options Counseling

Options Counseling is an interactive decision-support process whereby individuals, with support from family members, caregivers, and /or significant others, are supported in their deliberations to make informed long-term support choices in the context of the individual’s preferences, strengths, needed services, values, and individual circumstances.

Veteran-Directed Home and Community Based Services (VD-HCBS)

Bay Aging
5306 Old Virginia Street, Urbanna, VA, 23175
Main: (804) 758-2386 Fax: (804) 758-5773