Northern Virginia Long-Term Care Ombudsman Program

The Northern Virginia Long-Term Care Ombudsman receives and investigates complaints made by or on behalf of persons in nursing homes and assisted living facilities and for persons receiving community-based services, such as home health and personal care. The Ombudsman works to resolve complaints through counseling, negotiation and/or formal complaint investigation.



The Ombudsman also assists the consumer in making an informed decision about long-term care providers by offering tips for choosing a long-term care facility and offering a provider's available services and complaint track record.



 Program Director: Laura Nichols



Provides services to those living in service area of Fairfax County Area Agency on Aging, Alexandria Agency on Aging, the Arlington Agency on Aging, and the Loudoun Area Agency on Aging.



Please contact us if you would like us to arrange a translator, prior to an appointment.